Innovation accelerator to make portuguese parishes smarter

Abstract

The main motivation behind this study was the need to get citizens and parish councils closer. For this purpose, an innovation accelerator to bring smartness to parishes was built. To get all insight, there was the need to learn more about public administration and smart cities and a bit more on innovation and creativity. During the research process, it was also understood that smartness inside a parish must include an improvement on the relationship with citizens, citizens who feel that their opinions count, and citizens’ training to promote digital inclusion and also for parish employees to make sure that their processes are more citizen-centered and an improvement of citizens’ quality of living inside the parish. Those issues were addressed in the final model. The obtained model was validated by a focus group, and it was concluded that the implementation of the proposed framework in a Portuguese parish is aligned with what parishes want for them in the near future.