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http://hdl.handle.net/10362/107271| Title: | Consulting project for the optimization of the automative providers network of Europ assistance Portugal: overview of the network capillarity |
| Author: | Lima, João Manuel Guerreiro |
| Advisor: | Casquinho, Constança Monteiro |
| Keywords: | Network capillarity Operational efficiency Short-termImpact Risk analysis Internal systems |
| Defense Date: | 14-Jan-2020 |
| Abstract: | After an in-depth analysis of EAP’s current situation, it was founda need to implementaction that, ,represent significant operation algains. The seinitiatives have as hort-termim pact, how ever ,they are meant to be a firsts tepfor the introduction of more profound changes. The analysis’ results proved that itis crucial to improve the network efficiency byre- structuring critical zones and excluding low-performing providers. Additionally, to guarantee that EA Pinternal systems runsmoothly, action sare recommended regarding the TASK and RoS systems. Finally, providers ’performance can be enhanced bylinking KPIsto SLAs |
| URI: | http://hdl.handle.net/10362/107271 |
| Designation: | A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business and Economics |
| Appears in Collections: | NSBE: Nova SBE - MA Dissertations |
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| File | Description | Size | Format | |
|---|---|---|---|---|
| 1239611097-11393_Joao_Manuel_Guerreiro_Lima_2019-20_S1-25721-35-Joao_Lima_124450_1281222826.pdf | 568,77 kB | Adobe PDF | View/Open Request a copy |
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