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Consumer perception of tourist experience through online reviews

2019-12-02Recensão Acesso aberto
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dc.contributor.authorOliveira, Cristina
dc.contributor.authorBrochado, Ana
dc.contributor.authorMoro, Sérgio
dc.contributor.authorRita, Paulo
dc.contributor.institutionNOVA Information Management School (NOVA IMS)
dc.contributor.institutionInformation Management Research Center (MagIC) - NOVA Information Management School
dc.contributor.pblEmerald Group Publishing Ltd.
dc.date.accessioned2019-12-17T23:31:09Z
dc.date.available2019-12-17T23:31:09Z
dc.date.issued2019-12-02
dc.descriptionOliveira, C., Brochado, A., Moro, S., & Rita, P. (2019). Consumer perception of tourist experience through online reviews: The islands of the senses of Cape Verde. Worldwide Hospitality and Tourism Themes, 11(6), 696-717. https://doi.org/10.1108/WHATT-09-2019-0052 ---%ABS1%
dc.description.abstractPurpose: Overall, there is a lack of research using online reviews as a proxy of customer experience when addressing the study of tourism in island destinations. Design/methodology/approach: The current investigation aims to fill this gap by focussing on an African small island developing states, i.e. Cape Verde. This paper reports of tourist reviews extracted from TripAdvisor from “two islands of the senses” as coined by this archipelago’s national tourism organization, specifically Santo Antão and Fogo islands. The data analysis was performed through Leximancer software to generate concepts out of words, followed by themes. Findings: The present research focussed on experiences in island tourism to identify their main dimensions based on visitors’ narratives in online reviews. The obtained results are of potential value to the literature by contributing to a better understanding of tourist experience in the context of tourism in islands in an understudied country, Cape Verde. Originality/value: Results are presented and object of discussion vis-à-vis scientific literature and conclusions put forward in this journal paper.en
dc.description.versionauthorsversion
dc.description.versionpublished
dc.format.extent22
dc.format.extent480527
dc.identifier.doi10.1108/WHATT-09-2019-0052
dc.identifier.issn1755-4217
dc.identifier.otherPURE: 15703514
dc.identifier.otherPURE UUID: aec4ba26-5a3e-464f-9509-922a3677fdf8
dc.identifier.otherScopus: 85075465746
dc.identifier.otherWOS: 000499737400009
dc.identifier.urihttp://hdl.handle.net/10362/90035
dc.identifier.urlhttps://www.scopus.com/pages/publications/85075465746
dc.identifier.urlhttp://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcAuth=Alerting&SrcApp=Alerting&DestApp=WOS_CPL&DestLinkType=FullRecord&UT=WOS:000499737400009
dc.language.isoeng
dc.peerreviewedyes
dc.subjectCape Verde
dc.subjectIslands of the senses
dc.subjectOnline reviews
dc.subjectTourist experience
dc.subjectDevelopment
dc.subjectTourism, Leisure and Hospitality Management
dc.subjectManagement, Monitoring, Policy and Law
dc.titleConsumer perception of tourist experience through online reviewsen
dc.title.subtitleThe islands of the senses of Cape Verdeen
dc.typereview
degois.publication.firstPage696
degois.publication.issue6
degois.publication.lastPage717
degois.publication.titleWorldwide Hospitality and Tourism Themes
degois.publication.volume11
dspace.entity.typePublication
rcaap.rightsopenAccess

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NIMS: MagIC - Artigos em revista internacional com arbitragem científica (Peer-Review articles in international journals)