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Models of satisfaction antecedents

2020-01-01Artigo científico Acesso aberto
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dc.contributor.authorMacieira, Fernando
dc.contributor.authorOliveira, Tiago
dc.contributor.authorYanaze, Mitsuru
dc.contributor.institutionNOVA Information Management School (NOVA IMS)
dc.contributor.institutionInformation Management Research Center (MagIC) - NOVA Information Management School
dc.contributor.pblInderscience Enterprises Ltd
dc.date.accessioned2023-09-29T22:16:58Z
dc.date.available2023-09-29T22:16:58Z
dc.date.issued2020-01-01
dc.descriptionMacieira, F., Oliveira, T., & Yanaze, M. (2020). Models of satisfaction antecedents: A brief review. An integrative literature review of the most discussed satisfaction models in marketing studies. International Journal of Services and Operations Management, 36(3), 348-359. https://doi.org/10.1504/IJSOM.2020.108118 ---%ABS1%
dc.description.abstractThis article is an integrative review on satisfaction models. Its main purpose is to bring back the discussion on consumer satisfaction and loyalty - topics that are currently not receiving adequate attention by service management researchers. As a field grows, integrative review addresses the need to aggregate, critique and re-conceptualise the knowledge, as it continues to develop, this being particularly appropriate when contradictory evidence appears (Torraco, 2005). Nevertheless, this article summarises comments and integrates the most important models and theories concerning consumer satisfaction models, and adds suggestions for future research.en
dc.description.versionauthorsversion
dc.description.versionpublished
dc.format.extent12
dc.format.extent762496
dc.identifier.doi10.1504/IJSOM.2020.108118
dc.identifier.issn1744-2370
dc.identifier.otherPURE: 19329363
dc.identifier.otherPURE UUID: c59059b2-4421-47dd-9117-d09a2e109679
dc.identifier.otherScopus: 85088256349
dc.identifier.otherORCID: /0000-0001-6523-0809/work/131902546
dc.identifier.urihttp://hdl.handle.net/10362/158461
dc.identifier.urlhttps://www.scopus.com/pages/publications/85088256349
dc.language.isoeng
dc.peerreviewedyes
dc.subjectIntegrative review
dc.subjectLoyalty
dc.subjectQuality dimensions
dc.subjectRetail service quality
dc.subjectRSQ
dc.subjectSatisfaction antecedents
dc.subjectSatisfaction models
dc.subjectService management
dc.subjectService quality
dc.subjectService quality model
dc.subjectSERVQUAL
dc.subjectManagement Science and Operations Research
dc.subjectIndustrial and Manufacturing Engineering
dc.subjectManagement of Technology and Innovation
dc.subjectSDG 9 - Industry, Innovation, and Infrastructure
dc.subjectSDG 8 - Decent Work and Economic Growth
dc.titleModels of satisfaction antecedentsen
dc.title.subtitleA brief review. An integrative literature review of the most discussed satisfaction models in marketing studiesen
dc.typejournal article
degois.publication.firstPage348
degois.publication.issue3
degois.publication.lastPage359
degois.publication.titleInternational Journal of Services and Operations Management
degois.publication.volume36
dspace.entity.typePublication
rcaap.rightsopenAccess

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