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Payment perception in the emergency department

2024-06-07Artigo científico Acesso aberto
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dc.contributor.authorAbidova, Alina
dc.contributor.authorAlcântara Da Silva, Pedro
dc.contributor.authorMoreira, Sérgio
dc.contributor.institutionEscola Nacional de Saúde Pública (ENSP)
dc.contributor.pblLippincott, Williams & Wilkins
dc.date.accessioned2024-08-05T22:16:22Z
dc.date.available2024-08-05T22:16:22Z
dc.date.issued2024-06-07
dc.descriptionPublisher Copyright: © 2024 the Author(s). Published by Wolters Kluwer Health, Inc.
dc.description.abstractThe aim of this research is to identify the main factors associated with patients' payment perception and the effects of these factors on payment perception. Patients admitted between January and December 2016 at an emergency department of a public hospital in Lisbon, Portugal, were included in this study, with a representative sample size of 382 patients. A 5% margin of error and a 95% confidence interval were used, and all the data were collected between May and November 2017. To test the mediation models, stepwise multiple linear regression analysis was used. The effect of doctors on payment perception through satisfaction and through perceived quality of healthcare (PQHC) is explained by 3% and 4% of the variation, respectively, with statistically significant results (P < .01). Moreover, the effect of privacy and meeting expectations on payment perception through PQHC is explained by 4% and 4% of the variation, with statistically significant results (P < .01). Doctors play a crucial role in understanding the patients' payment perception (with direct and indirect effects). Mediators, in turn, strengthen this effect, in which the contribution of PQHC is more significant than that of satisfaction.en
dc.description.versionpublishersversion
dc.description.versionpublished
dc.format.extent591273
dc.identifier.doi10.1097/MD.0000000000038527
dc.identifier.issn0025-7974
dc.identifier.otherPURE: 97053909
dc.identifier.otherPURE UUID: 6556c492-25ef-4381-9e9f-063d6858c2d8
dc.identifier.otherScopus: 85195438836
dc.identifier.otherPubMed: 38847693
dc.identifier.otherPubMedCentral: PMC11155609
dc.identifier.otherWOS: 001241097000071
dc.identifier.urihttp://hdl.handle.net/10362/170348
dc.identifier.urlhttps://www.scopus.com/pages/publications/85195438836
dc.language.isoeng
dc.peerreviewedyes
dc.subjectdoctors
dc.subjectemergency department
dc.subjectmeeting expectations
dc.subjectpatient satisfaction
dc.subjectpayment perception
dc.subjectperceived quality of healthcare
dc.subjectprivacy
dc.subjectGeneral Medicine
dc.titlePayment perception in the emergency departmenten
dc.title.subtitlethe mediating role of perceived quality of healthcare and patient satisfactionen
dc.typejournal article
degois.publication.issue23
degois.publication.titleMedicine (United States)
degois.publication.volume103
dspace.entity.typePublication
rcaap.rightsopenAccess

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