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Adoption and use of digital financial services

dc.contributor.authorNeves, Catarina
dc.contributor.authorOliveira, Tiago
dc.contributor.authorSantini, Fernando
dc.contributor.authorGutman, Luis
dc.contributor.institutionNOVA Information Management School (NOVA IMS)
dc.contributor.institutionInformation Management Research Center (MagIC) - NOVA Information Management School
dc.contributor.pblElsevier Science Publisher B.V.
dc.date.accessioned2023-09-27T22:26:13Z
dc.date.available2023-09-27T22:26:13Z
dc.date.issued2023-11-01
dc.descriptionNeves, C., Oliveira, T., Santini, F., & Gutman, L. (2023). Adoption and use of digital financial services: A meta analysis of barriers and facilitators. International Journal of Information Management Data Insights, 3(2), 1-16. [100201]. https://doi.org/10.1016/j.jjimei.2023.100201
dc.description.abstractThe study of digital financial services is not recent; however, since COVID-19, new attention has been given to solutions that avoid face-to-face interactions. Accordingly, the number of studies on the topic of digital financial services has increased, covering new topics, such as digital wallets. Thus, this study presents a weight and meta-analysis that synthesises previous literature on digital financial services use. Using 121 articles, four analyses were performed for all financial solutions, but also per main service, such as digital banking, digital management and payment services, and digital wallets. Results show the relevance of technology adoption factors such as perceived usefulness, ease of use, but also security and trust dimensions for individuals to use these solutions. Additionally, results from the moderation analysis show that more money-oriented cultures tend to use these services more when perceiving them as easy to use. The findings of this study support practitioners and future research.en
dc.description.versionpublishersversion
dc.description.versionpublished
dc.format.extent16
dc.format.extent2109762
dc.identifier.doi10.1016/j.jjimei.2023.100201
dc.identifier.issn2667-0968
dc.identifier.otherPURE: 72580182
dc.identifier.otherPURE UUID: 1db31dc2-402e-4e21-8f44-42b79c6f63c3
dc.identifier.othercrossref: 10.1016/j.jjimei.2023.100201
dc.identifier.otherScopus: 85171885774
dc.identifier.urihttp://hdl.handle.net/10362/158385
dc.identifier.urlhttps://www.scopus.com/pages/publications/85171885774
dc.identifier.urlhttps://linkinghub.elsevier.com/retrieve/pii/S2667096823000459
dc.language.isoeng
dc.peerreviewedyes
dc.relationinfo:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UIDB%2F04152%2F2020/PT
dc.relationInformation Management Research Center
dc.subjectDigital financial services
dc.subjectDigital banking
dc.subjectDigital payment services
dc.subjectDigital wallet
dc.subjectLiterature review
dc.subjectMeta analysis
dc.subjectWeight analysis
dc.subjectManagement Information Systems
dc.subjectInformation Systems
dc.subjectIndustrial and Manufacturing Engineering
dc.subjectLibrary and Information Sciences
dc.subjectInformation Systems and Management
dc.subjectArtificial Intelligence
dc.subjectSDG 8 - Decent Work and Economic Growth
dc.titleAdoption and use of digital financial servicesen
dc.title.subtitleA meta analysis of barriers and facilitatorsen
dc.typereview
degois.publication.firstPage1
degois.publication.issue2
degois.publication.lastPage16
degois.publication.titleInternational Journal of Information Management Data Insights
degois.publication.volume3
dspace.entity.typePublication
oaire.awardNumberUIDB/04152/2020
oaire.awardTitleInformation Management Research Center
oaire.awardURIinfo:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UIDB%2F04152%2F2020/PT
oaire.fundingStream6817 - DCRRNI ID
project.funder.identifierhttp://doi.org/10.13039/501100001871
project.funder.nameFundação para a Ciência e a Tecnologia
rcaap.rightsopenAccess
relation.isProjectOfPublication3274bdb3-4dd3-4bbe-8f74-d34190081f87
relation.isProjectOfPublication.latestForDiscovery3274bdb3-4dd3-4bbe-8f74-d34190081f87

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