Logo do repositório
 
Publicação

Repair service convenience in a circular economy

2023-08-20Artigo científico Acesso aberto
Ver registo simples
dc.contributor.authorGüsser-Fachbach, Ines
dc.contributor.authorLechner, Gernot
dc.contributor.authorRamos, Tomás B.
dc.contributor.authorReimann, Marc
dc.contributor.institutionCENSE - Centro de Investigação em Ambiente e Sustentabilidade
dc.contributor.institutionDCEA - Departamento de Ciências e Engenharia do Ambiente
dc.contributor.pblElsevier
dc.date.accessioned2023-11-08T22:09:32Z
dc.date.available2023-11-08T22:09:32Z
dc.date.issued2023-08-20
dc.descriptionPublisher Copyright: © 2023 The Author(s)
dc.description.abstractUsing repair services instead of new purchases creates local added value and contributes to a circular economy. The main aim of this research was to characterize repair service convenience for customers and to investigate ways to increase convenience to make repairs more attractive for customers, as the construct service convenience has neither been used nor adapted to a repair context until now. For this purpose, focus group interviews with potential customers of repair companies and interactive workshops with repair companies were conducted in the region of Styria (Austria). Findings state that a variety of factors like lack of information regarding repair services and product repairability, inconvenient store hours, or long waits reduce repair service convenience. However, due to skilled labor shortage, long delivery times of spare parts, or lacking financial resources for advertisements, repair companies can only partially improve convenience. Considering that, interventions from different actors, for example, the local government are needed as they can increase convenience by organizing awareness/information events, repair networks, or central repair-points. Hence, this study highlights once more the necessity to collaborate with different stakeholders (including customers, repair companies, local initiatives, and governments) to successfully transform the linear economy to a circular economy.en
dc.description.versionpublishersversion
dc.description.versionpublished
dc.format.extent11
dc.format.extent1241969
dc.identifier.doi10.1016/j.jclepro.2023.137763
dc.identifier.issn0959-6526
dc.identifier.otherPURE: 75690677
dc.identifier.otherPURE UUID: 4c7be338-0629-4a97-a6a5-a95c18b89a8a
dc.identifier.otherScopus: 85163010614
dc.identifier.otherWOS: 001028571400001
dc.identifier.urihttp://hdl.handle.net/10362/159726
dc.identifier.urlhttps://www.scopus.com/pages/publications/85163010614
dc.language.isoeng
dc.peerreviewedyes
dc.subjectCircular economy
dc.subjectCustomers
dc.subjectRepair
dc.subjectRepair companies
dc.subjectService convenience
dc.subjectRenewable Energy, Sustainability and the Environment
dc.subjectGeneral Environmental Science
dc.subjectStrategy and Management
dc.subjectIndustrial and Manufacturing Engineering
dc.subjectSDG 7 - Affordable and Clean Energy
dc.subjectSDG 8 - Decent Work and Economic Growth
dc.subjectSDG 12 - Responsible Consumption and Production
dc.titleRepair service convenience in a circular economyen
dc.title.subtitleThe perspective of customers and repair companiesen
dc.typejournal article
degois.publication.titleJournal of Cleaner Production
degois.publication.volume415
dspace.entity.typePublication
rcaap.rightsopenAccess

Ficheiros

Principais
A mostrar 1 - 1 de 1
Miniatura
Nome:
Repair_service_convenience_in_a_circular_economy.pdf
Tamanho:
1.18 MB
Formato:
Adobe Portable Document Format
Ver/Abrir

Coleções

FCT: DCEA - Artigos em revista internacional com arbitragem científica