Publicação
Factors determining player drop-out in Massive Multiplayer Online Games
| dc.contributor.author | Lebres, Inês | |
| dc.contributor.author | Rita, Paulo | |
| dc.contributor.author | Moro, Sérgio | |
| dc.contributor.author | Ramos, Pedro | |
| dc.contributor.institution | NOVA Information Management School (NOVA IMS) | |
| dc.contributor.institution | Information Management Research Center (MagIC) - NOVA Information Management School | |
| dc.contributor.pbl | Elsevier | |
| dc.date.accessioned | 2026-01-15T19:27:59Z | |
| dc.date.available | 2026-01-15T19:27:59Z | |
| dc.date.embargoedUntil | 2020-03-20 | |
| dc.date.issued | 2018-05-01 | |
| dc.description | Lebres, I., Rita, P., Moro, S., & Ramos, P. (2018). Factors determining player drop-out in Massive Multiplayer Online Games. Entertainment Computing, 26, 153-162. DOI: 10.1016/j.entcom.2018.02.010 | |
| dc.description.abstract | A large number of people worldwide play free-to-play Massive Multiplayer Online Games (MMOGs) on a regular basis. Considering the significant amount of investment required in the early phases of game development, product managers aiming to quickly attract players deploy several in-game premium features which can be purchased by players willing to leverage their gaming experience. When the gap of advantage between premium and non-premium players is quite noticeable, it may lead to the lack of game fairness, resulting in players dropping out. This study aims at understanding the relevance of the drop-out factors that can be controlled by product managers, with an emphasis on game fairness when compared to other factors. A survey was sent to English-speaking communities of a MMOG. Results show that 53.9% of the variation in dropping-out is explained by the significant predictors analyzed: latency/performance issues, in-game features, community, service/support team and game fairness. Latency/performance issues and game fairness are the most relevant drop-out factors. By focusing on drop-out factors that can be controlled by product managers, this research contributes for decision making in the development of free-to-play MMOGs. | en |
| dc.description.version | authorsversion | |
| dc.description.version | published | |
| dc.format.extent | 10 | |
| dc.format.extent | 814485 | |
| dc.identifier.doi | 10.1016/j.entcom.2018.02.010 | |
| dc.identifier.issn | 1875-9521 | |
| dc.identifier.other | PURE: 3730695 | |
| dc.identifier.other | PURE UUID: a5d0d7c9-05fc-4d3c-b09a-5852a2ebd481 | |
| dc.identifier.other | Scopus: 85043233849 | |
| dc.identifier.other | WOS: 000432800100012 | |
| dc.identifier.other | ORCID: /0000-0001-6050-9958/work/151407755 | |
| dc.identifier.uri | http://hdl.handle.net/10362/199219 | |
| dc.identifier.url | https://www.scopus.com/pages/publications/85043233849 | |
| dc.language.iso | eng | |
| dc.peerreviewed | yes | |
| dc.subject | Drop-out factors | |
| dc.subject | Game fairness | |
| dc.subject | Massive Multiplayer Online Games (MMOGs) | |
| dc.subject | Software | |
| dc.subject | Human-Computer Interaction | |
| dc.title | Factors determining player drop-out in Massive Multiplayer Online Games | en |
| dc.type | journal article | |
| degois.publication.firstPage | 153 | |
| degois.publication.lastPage | 162 | |
| degois.publication.title | Entertainment Computing | |
| degois.publication.volume | 26 | |
| dspace.entity.type | Publication | |
| rcaap.rights | openAccess |
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