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Exploring the relationship between communication and success of construction projects

2021-04-19Artigo científico Acesso aberto
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dc.contributor.authorMalik, Summaira
dc.contributor.authorTaqi, Muhammad
dc.contributor.authorMartins, José Moleiro
dc.contributor.authorMata, Mário Nuno
dc.contributor.authorPereira, João Manuel
dc.contributor.authorAbreu, António
dc.contributor.institutionCTS - Centro de Tecnologia e Sistemas
dc.contributor.pblMolecular Diversity Preservation International (MDPI)
dc.date.accessioned2022-12-02T22:14:12Z
dc.date.available2022-12-02T22:14:12Z
dc.date.issued2021-04-19
dc.descriptionFunding Information: Funding: This research was supported by Instituto Politécnico de Lisboa. Publisher Copyright: © 2021 by the authors. Licensee MDPI, Basel, Switzerland.
dc.description.abstractThe success of a construction project is a widely discussed topic, even today, and there exists a difference of opinion. The impact of communication and conflict on project success is an important, but least addressed, issue in literature, especially in the case of underdeveloped countries. Miscommunication and conflict not only hinder the success of a project but also may lead to conflicts. The focus of this paper was to examine the impact of communication on project success with the mediating role of conflict. By using SPSS, demographics, descriptive statistics and correlation were determined. Smart PLS version 3.0 was used for confirmatory factor analysis (CFA), internal accuracy and validity estimates, hypothesis checking and mediation testing. The results showed that formal communication has a negative impact on the success of a construction project, resulting in conflicts among project team members, whereas informal communication and communication willingness have a positive impact on project success because people tend to know each other, and trust is developed. Task, process and relationship conflicts were used as mediating variables. It was found that task conflict effects the relations positively because project team members suggest different ways to do a certain task, and, hence, project success is achieved. On the contrary, process conflict and relationship conflict have a negative impact on communication and project success. Both of these conflicts lead to miscommunication, and project success is compromised. Hence, it is the responsibility of the project manager to enhance communication among project team members and to reduce the detrimental effects of process and relationship conflict on project success.en
dc.description.versionpublishersversion
dc.description.versionpublished
dc.format.extent16
dc.format.extent759426
dc.identifier.doi10.3390/su13084513
dc.identifier.issn2071-1050
dc.identifier.otherPURE: 45577287
dc.identifier.otherPURE UUID: f9ec7b8d-afbb-4e35-b7ac-d930183054f8
dc.identifier.otherScopus: 85104992601
dc.identifier.otherWOS: 000645375000001
dc.identifier.urihttp://hdl.handle.net/10362/145951
dc.identifier.urlhttps://www.scopus.com/pages/publications/85104992601
dc.language.isoeng
dc.peerreviewedyes
dc.subjectCommunication
dc.subjectCommunication willingness
dc.subjectConflict
dc.subjectFormal communication
dc.subjectInformal communication
dc.subjectProject manager
dc.subjectGeography, Planning and Development
dc.subjectRenewable Energy, Sustainability and the Environment
dc.subjectEnvironmental Science (miscellaneous)
dc.subjectEnergy Engineering and Power Technology
dc.subjectManagement, Monitoring, Policy and Law
dc.subjectSDG 7 - Affordable and Clean Energy
dc.titleExploring the relationship between communication and success of construction projectsen
dc.title.subtitleThe mediating role of conflicten
dc.typejournal article
degois.publication.issue8
degois.publication.titleSustainability
degois.publication.volume13
dspace.entity.typePublication
rcaap.rightsopenAccess

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