Publicação
Artificial intelligence to improve efficiency and quality of human-centred remote services: the case study of call centers
| datacite.subject.fos | Engenharia e Tecnologia::Outras Engenharias e Tecnologias | pt_PT |
| dc.contributor.advisor | Grilo, António | |
| dc.contributor.author | Mehrbod, Negin | |
| dc.date.accessioned | 2021-09-10T14:53:41Z | |
| dc.date.available | 2021-09-10T14:53:41Z | |
| dc.date.issued | 2021 | |
| dc.identifier.uri | http://hdl.handle.net/10362/124340 | |
| dc.language.iso | eng | pt_PT |
| dc.subject | remote services | pt_PT |
| dc.subject | customer support | pt_PT |
| dc.subject | profile-based matching | pt_PT |
| dc.subject | service quality | pt_PT |
| dc.subject | artificial intelligent | pt_PT |
| dc.title | Artificial intelligence to improve efficiency and quality of human-centred remote services: the case study of call centers | pt_PT |
| dc.type | doctoral thesis | |
| dspace.entity.type | Publication | |
| rcaap.rights | openAccess | pt_PT |
| rcaap.type | doctoralThesis | pt_PT |
| thesis.degree.name | Doutor em Engenharia Industrial | pt_PT |
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