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Cancel, rebook, save

2026-05-01Artigo científico Acesso aberto
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dc.contributor.authorKmiecik, Martyna
dc.contributor.authorAntonio, Nuno
dc.contributor.institutionNOVA Information Management School (NOVA IMS)
dc.contributor.institutionInformation Management Research Center (MagIC) - NOVA Information Management School
dc.contributor.pblElsevier
dc.date.accessioned2026-02-23T11:01:01Z
dc.date.available2026-02-23T11:01:01Z
dc.date.issued2026-05-01
dc.descriptionKmiecik, M., & Antonio, N. (2026). Cancel, rebook, save: Revenue leakage from price cuts in hotels. International Journal of Hospitality Management, 135, Article 104647. https://doi.org/10.1016/j.ijhm.2026.104647 --- %ABS3% --- This work was supported by national funds through FCT (Fundação para a Ciência e a Tecnologia), under the project - UID/04152/2025 - Centro de Investigação em Gestão de Informação (MagIC)/NOVA IMS - https://doi.org/10.54499/UID/04152/2025 (2025-01-01/2028-12-31) and UID/PRR/04152/2025 https://doi.org/10.54499/UID/PRR/04152/2025 (2025-01-01/ 2026-06-30).
dc.description.abstractRebooking—canceling a reservation and booking the same stay at a lower rate—creates revenue leakage for hotels, whether the savings go to guests or intermediaries. We analyze 2,223,024 reservations from 628 Portuguese properties (2022–2024) and match cancellations to near-immediate, lower-priced replacement bookings. Rebookings account for 0.94 % of reservations and generate €1,241,281.58 in gross revenue displacement (i.e., the difference between the original and replacement booking values). Rebooking is more frequent in urban markets but typically involves smaller per-stay losses. Losses vary by region, season, and accommodation type. We propose a measurement framework and recommend policies: guardrails on late price cuts, fenced discounts, parity audits, and rebooking risk flags in reservation systems. To our knowledge, this is the first large-scale multi-property estimate of within-property rebooking-related revenue displacement in hotels. Results extend empirical evidence on strategic consumer behavior under dynamic pricing and inform more robust monitoring and pricing safeguards in revenue management practice.en
dc.description.versionpublishersversion
dc.description.versionpublished
dc.format.extent12
dc.format.extent1672184
dc.identifier.doi10.1016/j.ijhm.2026.104647
dc.identifier.issn0278-4319
dc.identifier.otherPURE: 154305551
dc.identifier.otherPURE UUID: 6860c45d-82da-4c9b-8dfd-88c1f9227ea8
dc.identifier.othercrossref: 10.1016/j.ijhm.2026.104647
dc.identifier.otherScopus: 105030454667
dc.identifier.otherWOS: 001699469700001
dc.identifier.urihttp://hdl.handle.net/10362/200570
dc.identifier.urlhttps://www.scopus.com/pages/publications/105030454667
dc.identifier.urlhttps://www.webofscience.com/wos/woscc/full-record/WOS:001699469700001
dc.language.isoeng
dc.peerreviewedyes
dc.relationhttps://doi.org/10.54499/UID/04152/2025
dc.relationhttps://doi.org/10.54499/UID/PRR/04152/2025
dc.subjectRebooking
dc.subjectHospitality Industry
dc.subjectRevenue Management
dc.subjectDynamic Pricing
dc.subjectData Science
dc.subjectStrategic Consumer Behavior
dc.subjectTourism, Leisure and Hospitality Management
dc.subjectStrategy and Management
dc.subjectSDG 9 - Industry, Innovation, and Infrastructure
dc.subjectSDG 12 - Responsible Consumption and Production
dc.titleCancel, rebook, saveen
dc.title.subtitleRevenue leakage from price cuts in hotelsen
dc.typejournal article
degois.publication.titleInternational Journal of Hospitality Management
degois.publication.volume135
dspace.entity.typePublication
rcaap.rightsopenAccess

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