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Assessing the drivers of the regional digital divide and their impact on eGovernment services

2022-12-07Artigo científico Acesso aberto
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dc.contributor.authorPazmiño-Sarango, Mónica
dc.contributor.authorNaranjo-Zolotov, Mijail
dc.contributor.authorCruz-Jesus, Frederico
dc.contributor.institutionInformation Management Research Center (MagIC) - NOVA Information Management School
dc.contributor.institutionNOVA Information Management School (NOVA IMS)
dc.contributor.pblAssociação Portuguesa para o Estudo do Quaternário (APEQ)
dc.date.accessioned2022-01-15T03:29:55Z
dc.date.available2022-01-15T03:29:55Z
dc.date.issued2022-12-07
dc.descriptionPazmiño-Sarango, M., Naranjo-Zolotov, M., & Cruz-Jesus, F. (2022). Assessing the drivers of the regional digital divide and their impact on eGovernment services: evidence from a South American country. Information Technology and People, 35(7), 2002-2025. https://doi.org/10.1108/ITP-09-2020-0628 ---%ABS3%
dc.description.abstractPurpose: The paper explores the main drivers of the regional-level digital divide in Ecuadorian cities and the extent to which the information and communication technology (ICT) adoption by citizens influences local-level policymakers' decisions to develop eGovernment services. Design/methodology/approach: The paper used an exploratory approach. The authors empirically assessed the provision of eGovernment services in each of the 36 Ecuadorian local governments following the Local Online Service Index (LOSI) measurement scale proposed by the United Nations, and then evaluated the drivers of the eGovernment divide at a local level. Ordinary least squares regression analysis was used. Findings: The findings indicate that the digital divide is driven by income and education disparities, and that eGovernment availability is driven by ICT use. It appears that proper attention to technology use by its citizens is not being given by local-level policymakers in Ecuador when they devise their eGovernment strategy. Research limitations/implications: Because the data were available at different levels of aggregation, there may be some inaccuracy of the indicators and lack of generalizability. Researchers are encouraged to test this hypotheses with data at lower levels of aggregation and from different latitudes to provide a comparative view between countries. Practical implications: The paper includes implications for policymakers and local authorities regarding how the limitations on eGovernment development may be mitigated. Originality/value: This study fulfils the need to assess digital development and its impact on eGovernment services at a city level in a developing country.en
dc.description.versionauthorsversion
dc.description.versionpublished
dc.format.extent24
dc.format.extent707253
dc.identifier.doi10.1108/ITP-09-2020-0628
dc.identifier.issn0959-3845
dc.identifier.otherPURE: 33958873
dc.identifier.otherPURE UUID: 1c4ee9ae-afae-4e80-9906-033853f08f56
dc.identifier.otherScopus: 85115060587
dc.identifier.otherWOS: 000697723200001
dc.identifier.otherORCID: /0000-0002-4446-5980/work/106344335
dc.identifier.otherORCID: /0000-0001-5153-3315/work/152253767
dc.identifier.urihttp://hdl.handle.net/10362/130891
dc.identifier.urlhttps://www.scopus.com/pages/publications/85115060587
dc.identifier.urlhttps://www.webofscience.com/wos/alldb/full-record/WOS:000697723200001
dc.language.isoeng
dc.peerreviewedyes
dc.subjectDigital divide
dc.subjecte-government
dc.subjectLatin-America
dc.subjectLOSI scale
dc.subjectMunicipalities
dc.subjectInformation Systems
dc.subjectComputer Science Applications
dc.subjectLibrary and Information Sciences
dc.subjectSDG 10 - Reduced Inequalities
dc.subjectSDG 16 - Peace, Justice and Strong Institutions
dc.titleAssessing the drivers of the regional digital divide and their impact on eGovernment servicesen
dc.title.subtitleevidence from a South American countryen
dc.typejournal article
degois.publication.firstPage2002
degois.publication.issue7
degois.publication.lastPage2025
degois.publication.titleInformation Technology and People
degois.publication.volume35
dspace.entity.typePublication
rcaap.rightsopenAccess

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NIMS: MagIC - Artigos em revista internacional com arbitragem científica (Peer-Review articles in international journals)