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EFQM model implementation in a Portuguese Higher Education Institution

2019-03-26Artigo científico Acesso aberto
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dc.contributor.authorSantos, Ricardo Simões
dc.contributor.authorAbreu, António João Pina Da Costa Feliciano
dc.contributor.institutionUNINOVA-Instituto de Desenvolvimento de Novas Tecnologias
dc.contributor.institutionCTS - Centro de Tecnologia e Sistemas
dc.date.accessioned2020-09-22T22:15:23Z
dc.date.available2020-09-22T22:15:23Z
dc.date.issued2019-03-26
dc.descriptionThis is a project funded by the European Commission and the US under the Atlantis program, which aims to develop various tools based on the EFQM model and applied in the context of HEI.
dc.description.abstractEducation sector, and particularly, Higher Education Institutions (HEI), is nowadays an increasingly competitive sector, where the HEI's success, relies on stakeholder's recognition, along with their capacity to attract funding, to achieve sustainability. To attends such demands, HEI tends to incorporate into their strategy, Internal Quality Assurance Systems (IQAS). Additionally, and according to some works, existed on literature, HEI should follows a logic of continuous improvement, through the services provided to their stakeholders, where EFQM (European Foundation for Quality Management) model, arises as an alternative solution to be considered. However, and although the success achieved with this model on private sector, there are no certainties about the results of their implementation in HEI, since some of the adopted models have a set of techniques based on theories, sometimes incompatible within HEI nature. Therefore, and by using the case study methodology, it is intended to analyze the feasibility of an IQAS implementation, based on the EFQM model, in an Engineering School in Portugal. For this purpose, they are identified some advantages and difficulties found within its implementation, as well as ways to overcome them, contributing therefore with some answers for a better EFQM implementation into a HEI in general.en
dc.description.versionpublishersversion
dc.description.versionpublished
dc.format.extent10
dc.format.extent498887
dc.identifier.doi10.1515/eng-2019-0012
dc.identifier.otherPURE: 18764996
dc.identifier.otherPURE UUID: cfb69e94-ca45-47e8-aa8b-59680bebbdd8
dc.identifier.otherScopus: 85064233016
dc.identifier.otherWOS: 000464008100001
dc.identifier.urihttp://hdl.handle.net/10362/104542
dc.identifier.urlhttps://www.scopus.com/pages/publications/85064233016
dc.language.isoeng
dc.peerreviewedyes
dc.subjectContinuous Improving
dc.subjectEFQM
dc.subjectHigher Education
dc.subjectQuality Management
dc.subjectEnvironmental Engineering
dc.subjectCivil and Structural Engineering
dc.subjectGeneral Materials Science
dc.subjectAerospace Engineering
dc.subjectMechanical Engineering
dc.subjectElectrical and Electronic Engineering
dc.titleEFQM model implementation in a Portuguese Higher Education Institutionen
dc.typejournal article
degois.publication.firstPage99
degois.publication.issue1
degois.publication.lastPage108
degois.publication.titleOpen Engineering
degois.publication.volume9
dspace.entity.typePublication
rcaap.rightsopenAccess

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