Logo do repositório
 
Publicação

Understanding the determinants of users’ continuance intention to buy low-cost airline flights online

2022-04-21Artigo científico Acesso aberto
Ver registo simples
dc.contributor.authorTam, Carlos
dc.contributor.authorBarroso, Maria
dc.contributor.authorCruz-jesus, Frederico
dc.contributor.institutionNOVA Information Management School (NOVA IMS)
dc.contributor.institutionInformation Management Research Center (MagIC) - NOVA Information Management School
dc.contributor.pblEmarald Group Publishing Ltd
dc.date.accessioned2022-02-18T23:19:13Z
dc.date.available2022-02-18T23:19:13Z
dc.date.issued2022-04-21
dc.descriptionTTam, C., Barroso, M., & Cruz-jesus, F. (2022). Understanding the determinants of users’ continuance intention to buy low-cost airline flights online. Journal of Hospitality and Tourism Technology, 13(2), 264-280. https://doi.org/10.1108/JHTT-12-2020-0316 ---%ABS1%
dc.description.abstractPurpose Low-cost carriers’ (LCC) worldwide market share is gaining momentum. This paper aims to propose using the expectation confirmation model (ECM) combined with brand awareness and image, website quality and visual appeal to evaluate the continuance use intention of low-cost airlines (LCA) websites. Design/methodology/approach The empirical approach was based on an online survey of 272 individuals collected in Portugal. The data were analyzed using structural equation modeling. Findings Brand awareness, brand image and satisfaction are the variables that best explain continuance intention. The leftover constructs can empirically explain ECM. Originality/value This study seeks to understand the significance of brand awareness and image, website quality and visual appeal in LCA websites’ confirmation and continuance use intention. Understanding the influence on confirmation and long-term viability, strategies based on these conclusions are proposed for LCC companies to better promote consumers’ continuance use intention.en
dc.description.versionauthorsversion
dc.description.versionpublished
dc.format.extent17
dc.format.extent524852
dc.identifier.doi10.1108/JHTT-12-2020-0316
dc.identifier.issn1757-9880
dc.identifier.otherPURE: 41761270
dc.identifier.otherPURE UUID: 736807ae-853e-482b-9553-f7564586f793
dc.identifier.othercrossref: 10.1108/JHTT-12-2020-0316
dc.identifier.otherScopus: 85124895518
dc.identifier.otherWOS: 000758246500001
dc.identifier.otherORCID: /0000-0002-4446-5980/work/108281425
dc.identifier.urihttp://hdl.handle.net/10362/133197
dc.identifier.urlhttps://www.scopus.com/pages/publications/85124895518
dc.identifier.urlhttps://www.webofscience.com/wos/woscc/full-record/WOS:000758246500001
dc.identifier.urlhttps://www.emerald.com/insight/content/doi/10.1108/JHTT-12-2020-0316/full/html
dc.language.isoeng
dc.peerreviewedyes
dc.subjectContinuance use intention
dc.subjectExpectation confirmation model (ECM)
dc.subjectECM
dc.subjectLow-cost carrier (LCC)
dc.subjectBrand
dc.subjectWebsite
dc.subjectInformation Systems
dc.subjectTourism, Leisure and Hospitality Management
dc.subjectComputer Science Applications
dc.subjectSDG 9 - Industry, Innovation, and Infrastructure
dc.titleUnderstanding the determinants of users’ continuance intention to buy low-cost airline flights onlineen
dc.typejournal article
degois.publication.firstPage264
degois.publication.issue2
degois.publication.lastPage280
degois.publication.titleJournal of Hospitality and Tourism Technology
degois.publication.volume13
dspace.entity.typePublication
rcaap.rightsopenAccess

Ficheiros

Principais
A mostrar 1 - 1 de 1
Miniatura
Nome:
Understanding_determinants_users_continuance_intention_to_buy_low_cost_airline_flights_online.pdf
Tamanho:
512.55 KB
Formato:
Adobe Portable Document Format
Ver/Abrir

Coleções

NIMS: MagIC - Artigos em revista internacional com arbitragem científica (Peer-Review articles in international journals)