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Satisfaction with e-participation: A model from the Citizen’s perspective, expectations, and affective ties to the place

2018-01-01Documento de conferência Acesso aberto
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dc.contributor.authorNaranjo-Zolotov, Mijail
dc.contributor.authorOliveira, Tiago
dc.contributor.authorCruz-Jesus, Frederico
dc.contributor.authorMartins, José
dc.contributor.institutionNOVA Information Management School (NOVA IMS)
dc.contributor.institutionInformation Management Research Center (MagIC) - NOVA Information Management School
dc.date.accessioned2022-05-23T22:15:19Z
dc.date.available2022-05-23T22:15:19Z
dc.date.issued2018-01-01
dc.descriptionNaranjo-Zolotov, M., Oliveira, T., Cruz-Jesus, F., & Martins, J. (2018). Satisfaction with e-participation: A model from the Citizen’s perspective, expectations, and affective ties to the place. In Á. Rocha, H. Adeli, L. P. Reis, & S. Costanzo (Eds.), Trends and Advances in Information Systems and Technologies, pp. 1049-1059. (Advances in Intelligent Systems and Computing; Vol. 745). WorldCIST'18: World Conference on Information Systems and Technologies, 2018. Springer Verlag. DOI: 10.1007/978-3-319-77703-0_102
dc.description.abstractThe diffusion and adoption of e-participation contributes to better democracy and more participative societies. Nevertheless, despite the potential benefits of e-participation, the level of citizen satisfaction regarding the use of e-participation and its effects on the continued intention to use have not been widely assessed yet in the literature. This article proposes a conceptual model that integrates the DeLone & McLean success model, that assesses the citizen satisfaction regarding the perception of the e-participation system quality; the expectation-confirmation model for the continued intention to use, which evaluates satisfaction based on the confirmation of ex-post experience on e-participation use and the perceived usefulness; and the dimensions of sense of place, which play a moderator role between the citizen satisfaction and the e-participation use.en
dc.description.versionauthorsversion
dc.description.versionpublished
dc.format.extent11
dc.format.extent513521
dc.identifier.doi10.1007/978-3-319-77703-0_102
dc.identifier.isbn9783319777023
dc.identifier.issn2194-5357
dc.identifier.otherPURE: 3997939
dc.identifier.otherPURE UUID: 9def8e2a-c9ba-407c-b19f-cdd32bb607eb
dc.identifier.otherScopus: 85045154631
dc.identifier.otherORCID: /0000-0002-4446-5980/work/59471785
dc.identifier.otherORCID: /0000-0001-6523-0809/work/59472076
dc.identifier.otherORCID: /0000-0001-5153-3315/work/152253758
dc.identifier.urihttp://hdl.handle.net/10362/138489
dc.identifier.urlhttps://www.scopus.com/pages/publications/85045154631
dc.language.isoeng
dc.peerreviewedyes
dc.publisherSpringer Verlag
dc.subjectCitizen satisfaction
dc.subjectDeLone & McLean model
dc.subjecte-participation
dc.subjectExpectation-confirmation model
dc.subjectSense of place
dc.subjectControl and Systems Engineering
dc.subjectGeneral Computer Science
dc.subjectSDG 8 - Decent Work and Economic Growth
dc.subjectSDG 11 - Sustainable Cities and Communities
dc.titleSatisfaction with e-participation: A model from the Citizen’s perspective, expectations, and affective ties to the placeen
dc.typeconference object
degois.publication.firstPage1049
degois.publication.lastPage1059
degois.publication.titleTrends and Advances in Information Systems and Technologies
degois.publication.title6th World Conference on Information Systems and Technologies, WorldCIST 2018
degois.publication.volume745
dspace.entity.typePublication
rcaap.rightsopenAccess

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