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Minimal networks: a contribution to the understanding of control in trust-based organizations
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Resumo(s)
This article draws on process labor theory and on theories of social control to understand how control is enforced in trust-based organization forms. It argues that like power-based forms need a shadow structure for creating requisite variety, trust-based forms need a shadow structure for requisite homogeneity. That control structure is composed by unobtrusive forms of direct supervision and ideational control which foster integration but also entail negative side effects: they hamper learning, flexibility and adaptability. This generates a self-defeating paradox because trust-based forms are prone to emerge in environments where these three characteristics are essential for survival. Therefore, we propose a different control structure - the minimal network - that hinges on diversity instead of similarity, building up the levels of learning, flexibility and adaptability necessary to survive and prosper in rapid-change of environments.
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Citação
Cunha, João Vieira da, Pina e Cunha, Miguel and Kamoche, Ken, Minimal Networks: A Contribution to the Understanding of Control in Trust-Based Organizations (July, 1999). FEUNL Working Paper Series No. 361