Relational coordination as a predictor of organisational quality and efficiency outcomes and the mediating role of work engagement and job satisfaction: a healthcare data analysis

Abstract

The purpose of this study is to investigate the impact of relational coordination on different organisational performance outcomes (perceived and objective) through an analysis of the mediating role of work engagement and job satisfaction. The study utilizes data gathered by Albuquerque (2017)in a large Portuguese hospital and tests the validity of two serial mediation models. Using bootstrapping, the results reveal that relational coordination is positively associated with perceived performance. Work engagement and job satisfaction partially mediate this relationship. Contrary, relational coordination was negatively associated with objective efficiency, and the chain mediation effect of work engagement and job satisfaction was not significant.