Consulting project for TAP´s melhoria contínua area to increase operational efficiency at Lisbon HUB

Abstract

The following report is destined to shortly describe the project developed under NOVA SBE’s Management Consulting Field Labs initiative. five NOVA SBE’s students for the airline company TAP on its melhoria contínua area. The objectives were to reduce TAP’s operational irregularities Minimum Connecting Time (MCT) in approximately 15 minutes at Lisbon Airport. In order to find the solution to the mentioned challenges the team adopted a practical work approach that proved to have a final positive impact in the company, namely the implementation of recommendations for operational irregularities would save