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Publicação
Information Systems Outsourcing Adoption
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Autores
Orientador(es)
Resumo(s)
Information systems outsourcing (ISO) is the management of information systems
operations performed by an external organization. It has an enormous potential and
capability to improve business processes and technological innovations for companies.
However, the adoption rates of ISO are still lower than expected. It is therefore
desirable to make more efforts to identify determinants of ISO adoption. Based on the
combination of a technology-organization-environment (TOE) framework and
diffusion of innovation (DOI) theory, we develop a conceptual model to study the
determinants of the ISO adoption. Data collected from 261 firms in Portugal were
used to test the proposed research model. Based on logistic regression we find five
contextual factors (relative advantage, firm size, top management support, perceived
benefits, and competitive pressure) to be determinants of ISO adoption. Among them,
perceived benefits was found to be the most significant driver, followed by competitive
pressure. Overall, these results indicate that the adoption of ISO is affected mainly by
the organizational context, compared to the remaining contexts proposed (technology,
environment, and individual leader characteristics). These findings are particularly
useful for managers, suppliers, and academics, since they provide important insights
when focusing mostly on the organizational field.
Descrição
Dissertação apresentada como requisito parcial para obtenção do grau de Mestre em Estatística e Gestão de Informação
Palavras-chave
Information systems outsourcing ISO Information technology outsourcing ITO Technology-organization-environment TOE Diffusion of innovations DOI Technology adoption