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Accessing the effectiveness of operational risk management amongst portuguese banks
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Resumo(s)
This research work was carried out to Access the Effectiveness of Operational Risk Management
amongst Portuguese banks, using one of the big banks in Portugal as a case study. Operational
Risk has been in existence longer than we know but the concept of Operational risk was not well
defined until 1995. Operational risk exposes Organizations to diverse risks that can be quite fatal
and as such gives rise to the interest in accessing how Portuguese banks manage Operational risk.
The major objectives of this study was to determine whether Operational risks are effectively
managed by banks in Portugal. With specific objectives such as: To access the awareness of bank
employees on principles and techniques related to Operational risk management adopted by banks,
to discover if banks are applying the methodologies/ techniques that allow them to mitigate
operational risk correctly and to ascertain if Operational risk management improves bank results
in Portugal.
Questioners and interviews were used as means of data collection in this research work backed up
by theoretical and empirical findings. At the end of the research work, recommendations were
made.
Descrição
Dissertation presented as the partial requirement for obtaining a Master's degree in Statistics and Information Management, specialization in Risk Analysis and Management
Palavras-chave
Risk Risk Management Operational Risk Management People Risk Process Risk System Risk External Risks