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A roadmap to Ai for Ngos: a Cáritas case study - benefits, challenges and ethical considerations of Ai adoptio

2026-01-07Dissertação de mestrado Acesso aberto
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datacite.subject.fosCiências Sociais::Economia e Gestão
dc.contributor.advisorCosta, Bernardo Forbes
dc.contributor.authorFerreira, Ricardo
dc.date.accessioned2026-05-27T13:19:07Z
dc.date.available2026-05-27T13:19:07Z
dc.date.issued2026-01-07
dc.date.submitted2025-11-16
dc.description.abstractDespite growing interest in artificial intelligence among nonprofits, 95% of AI initiatives fail due to inadequate data foundations. This challenge is particularly acute for federated nonprofit structures, organizations comprising multiple legally autonomous entities under a shared mission, where data fragmentation and inconsistent governance create implementation barriers.This research develops a comprehensive AI enablement framework specifically for federated nonprofits. The framework integrates: (1) a three-tier data governance architecture balancing centralized coordination with local autonomy; (2) a five-level maturity model establishing minimum AI readiness thresholds; and (3) a 24-month implementation roadmap. We adopt established corporate governance principles for nonprofit contexts where hierarchical enforcement is unavailable, emphasizing voluntary coordination and consensus-based decision-making. Validation through Cáritas Portuguesa, a federation of 20 autonomous dioceses, demonstrates that technical infrastructure alone does not ensure AI readiness without governance structures. The research addresses ethical considerations including human-centered design, GDPR compliance, transparency requirements, and multi-stakeholder co-creation for "AI for Good" initiatives. A proof-of-concept Streamlit application demonstrates practical implementation, providing tools for data standardization, KPI monitoring, and AI-assisted insights while maintaining confidentiality and human oversight. This work offers federated nonprofits a practical blueprint for building data infrastructure required for ethical AI implementation while preserving organizational autonomy and mission integrityeng
dc.identifier.tid204242304
dc.identifier.urihttp://hdl.handle.net/10362/203491
dc.language.isoeng
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/
dc.subjectData governance
dc.subjectFederated nonprofit organizations
dc.subjectAI readiness
dc.subjectMaturity model
dc.subjectHuman-centered AI
dc.subjectGDPR compliance
dc.subjectAI for good
dc.subjectMulti-stakeholder co-creation
dc.subjectSocial sector digital transformation
dc.subjectCáritas Portugal
dc.titleA roadmap to Ai for Ngos: a Cáritas case study - benefits, challenges and ethical considerations of Ai adoptioeng
dc.typemaster thesis
dspace.entity.typePublication
thesis.degree.nameA Work Project, presented as part of the requirements for the Award of a master's degree in business Analytics from the Nova School of Business and Economics

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NSBE - MA Dissertations