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Service quality in spectator sports

2024-11Recensão Acesso aberto
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dc.contributor.authorBiscaia, Rui
dc.contributor.authorRamos, Ricardo Filipe
dc.contributor.authorYoshida, Masayuki
dc.contributor.authorKim, Yukyoum
dc.contributor.institutionNOVA School of Business and Economics (NOVA SBE)
dc.contributor.pblWiley-Blackwell
dc.date.accessioned2024-12-02T22:58:38Z
dc.date.available2024-12-02T22:58:38Z
dc.date.issued2024-11
dc.descriptionFunding Information: This work was supported by the Funda\u00E7\u00E3o para a Ci\u00EAncia e Tecnologia (FCT) within the following Projects: UIDB/04466/2020 and UIDP/04466/2020. Funding: Publisher Copyright: © 2024 The Author(s). International Journal of Consumer Studies published by John Wiley & Sons Ltd.
dc.description.abstractAlthough service quality in spectator sports has been subject to extensive research, comprehensive studies mapping the intellectual structure and foundations of service quality in spectator sports are scant. The purpose of the current study was to synthesise and analyse the literature on service quality in spectator sports, and set a new research agenda by conducting a hybrid integrated review of the articles between 1996 and 2023. A total of 149 peer-reviewed journal articles were analyzed. First, a bibliometric analysis provided the citation structure and evolution of publications, source impact, most cited articles, most productive authors and associated impact. Then, a framework-based review including the articles' context, theories, type of study, service quality dimensions, spectator outcomes and limitations was conducted to provide a comprehensive overview of the current state of knowledge and identify future research directions. This study contributes to the literature by uncovering the structure and intellectual base of existent research, identifying gaps and suggesting a research agenda to deepen the understanding and management of service quality in spectator sports.en
dc.description.versionpublishersversion
dc.description.versionpublished
dc.format.extent40
dc.format.extent1415936
dc.identifier.doi10.1111/ijcs.13086
dc.identifier.issn1470-6423
dc.identifier.otherPURE: 103423476
dc.identifier.otherPURE UUID: d2cfcfa2-7f32-4343-ab72-0096f50354c2
dc.identifier.otherScopus: 85208100840
dc.identifier.urihttp://hdl.handle.net/10362/176148
dc.identifier.urlhttps://www.scopus.com/pages/publications/85208100840
dc.language.isoeng
dc.peerreviewedyes
dc.subjectbibliometric analysis
dc.subjectconsumers
dc.subjectfans
dc.subjectintellectual structure
dc.subjectservice quality
dc.subjectspectator sports
dc.subjectApplied Psychology
dc.subjectEconomics and Econometrics
dc.subjectPublic Health, Environmental and Occupational Health
dc.subjectMarketing
dc.subjectSDG 3 - Good Health and Well-being
dc.titleService quality in spectator sportsen
dc.title.subtitleA review and research agendaen
dc.typereview
degois.publication.issue6
degois.publication.titleInternational Journal of Consumer Studies
degois.publication.volume48
dspace.entity.typePublication
rcaap.rightsopenAccess

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