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The role of users in a continuous development ERP strategy: An analysis on the impact of end-users in the creation of an ERP continuous development strategy
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| 1.59 MB | Adobe PDF |
Orientador(es)
Resumo(s)
ERP are organizations best allies and, potentially, their worst enemies. There are fine margins between a successful implementation that enables and fosters technological innovation and an ineffective implementation that delays organizational progress and has a detrimental financial impact. To enhance the likelihood for a successful implementation, organizations must establish a long-term continuous development plan that creates a technological environment that prioritizes users as positive agents of change. There is a paradox between the length and importance of an ERP project phase and the time and resources most organizations allocate for each of them. Pre-implementation and implementation phases gather key stakeholders and system experts while the post-implementation phase is traditionally neglected in an ERP project framework, which leads to inefficient long-term strategies. System users are key pieces when defining an ERP long-term strategic plan. This research was focused on understanding the role that end-users must play in the continuous development of an ERP project. The study identified and tested the relationship between end-user dimensions and ERP critical success factors and their impact on the promotion of ERP efficiency.
Descrição
Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Marketing Intelligence
Palavras-chave
Continuous development Enterprise resource planning Role Strategy Users