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Crafting Personalised Web Interfaces
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Resumo(s)
This paper investigates the creation of multimodal web interfaces to foster inclusive services, aiming to empower individuals with disabilities. This paper details the development of SEU (Services to Empower yoU), an online platform designed to improve access to offline services for persons with disabilities through personalised multimodal web interfaces. Developed using a participatory design approach, SEU involved collaboration with HumanComputer Interaction experts, occupational therapists, accessibility experts, and persons with disabilities. The platform supports multiple user needs across cognitive, visual, motor, and hearing impairments. SEU was evaluated in a two-phase usability study, which included expert assessment and testing by persons with disabilities, supplemented with interviews, observations, and questionnaires. Feedback highlighted SEU’s effective design and usability, emphasising its utility in enhancing service accessibility. The study indicates that both experts and persons with disabilities consider the platform an added value. Although the platform was well-received, suggestions for better cognitive support and the addition of a mobile application were noted, acknowledging the regular smartphone usage among the target users.
Descrição
Funding Information: The authors acknowledge the individuals with disabilities and health professionals who generously participated in this study. Special thanks to the collaborating non-governmental organisations (APPACDM Set\u00FAbal and APPDA-Set\u00FAbal) for their support and to the students Patricia Paquete and Catarina Castro for the development of the essential components of the platform. This research was funded by Instituto Polit\u00E9cnico de Set\u00FAbal (reference SEU). Publisher Copyright: © 2024 by the authors of this article.
Palavras-chave
digital accessibility HCI inclusive design persons with disabilities user study web platform Biomedical Engineering General Engineering