A carregar...
Publicação
Assessing the relationship between bpm maturity and the success of organizations
| Nome: | Descrição: | Tamanho: | Formato: | |
|---|---|---|---|---|
| 2.51 MB | Adobe PDF |
Autores
Orientador(es)
Resumo(s)
For the past decades, organizations have been investing heavily in BPM projects in the hope of improving their competitive advantage in an increasingly complex environment. However, although it is believed that the higher the level of BPM maturity the greater the success of the organization, experience shows that this relationship is not always possible to prove.
The purpose of this study is to help clarify the relationship between the level of BPM maturity and the success of an organization. This was done through the implementation of a case study-based research within a global company that has an operation in Portugal, focusing on the shared services organization.
An analysis of the existing BPM maturity models and its level of coverage of BPM core areas was conducted as a way to select the most suitable BPM maturity model to conduct the assessment of the current BPM maturity level of the organization. It was also established a framework to characterize the success of an organization. These two inputs, along with information gathered to understand process improvements that were implemented and its impact in the organization, were the basis for conducting the research.
Results show a successful organization, with a high maturity level according to the BPM OMG maturity model, that has been investing in continually improving its processes with a strong focus on digital transformation. The identified benefits from a high level of BPM maturity, namely the improved productivity, cost reduction, error & risk prevention, higher agility, employee upskilling and knowledge retention, were shown to have a positive influence in the majority of the dimensions used to characterize the success of the organization.
Descrição
Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies Management
Palavras-chave
Business Process Management BPM Maturity BPM Maturity Model Success of Organizations Process Improvements Shared Services