Miguel, AntónioCaldas, Maria Margarida Vieira de Araujo de Castro2018-01-172018-01-172017-06-30http://hdl.handle.net/10362/28426The emerging and growth of the social sector is setting the beginning of a new era: a global society concerned about social problems and seeking for social impact as an important result of an organization’s output. Accordingly, a new management process is gaining importance nowadays: impact measurement. The current paper intends to demonstrate the overall importance of impact measurement and how it should be implemented by Just a Change, a Portuguese-based social enterprise. A qualitative model to measure its impact on its beneficiaries and volunteers is developed and recommendations on implementation and analysis are provided.engmaster thesis201752522