How do Portuguese consumers perceive language learning apps and what attributes do they value the most?

Schmitt, DanielaVaz, Marta António Gomes Carrilho2025-09-092025-09-092025-01-272024-12-17http://hdl.handle.net/10362/187701The rise of mobile technology has transformed how individuals learn new languages, with language learning (LL) apps offering flexible, user-centered alternatives to traditional methods. This study investigates how Portuguese consumers perceive LL apps, namely Duolingo, Babbel, Falou, and Buddy.ai, identifying preferred features. Marketing research techniques, including perceptual mapping, conjoint analysis, and qualitative interviews, reveal a tradeoff in consumers' minds between effectiveness and enjoyment, along with strong price sensitivity favoring freemium models. Duolingo dominates the market despite user dissatisfaction, driven by strong brand loyalty and platform's convenience. This research proposes launching a new entrant leveraging these insights to compete effectivelyengLanguage learning appsMobile assisted language learning appsConsumer preferencesCustomer retentionPerceptual mapsConjoint analysisPsychological associationsAttributesMarket researchPortuguese marketHow do Portuguese consumers perceive language learning apps and what attributes do they value the most?master thesis203960076