Rodrigues, Jorge Manuel CarrolaAlexandre, Sofia Ribeiro2025-02-202025-02-202025-02-14http://hdl.handle.net/10362/179428Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business IntelligenceTechnological evolution, a present element in current-day society and economies worldwide, is a critical factor of success. Companies must be prepared to endure changes to remain relevant in a world that cannot live without them. However, it is important to remember that besides technological innovation, a vital part of this ongoing process is the people who make it possible. Human Capital, the pillar of any organisation, plays a significant role in implementing new Information Systems, a fact that this study aims to highlight. With the development of the present work, the goal was not just to generate insights but to delve deeper into the influence of ICT (Information and Communication Technology) on a company's core competencies, overall firm performance, and competitive advantages. The methodology adopted focused on collecting data from various sources by developing a survey and global knowledge to understand the characteristics and properties of human behaviour and its influence on the diffusion of knowledge.engInformation Systems ImplementationHuman CapitalOrganisational CultureBusiness StrategyMarket PerformanceProfitabilityCompetitive AdvantageSDG 8 - Decent work and economic growthSDG 9 - Industry, innovation and infrastructuremaster thesis203924738