Soeiro, Filipe CastroGuimarães, Mafalda Maria Lobo Machado de Mesquita2014-03-212014-03-212014-01http://hdl.handle.net/10362/11779A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business and EconomicsThis Work Project has the objective of performing an internal analysis of the operations undertaken at Amorim Turismo’s restaurants in their three hotels in Portugal. A more in depth analysis can be made through the study and improvement of its operational efficiency and quality of service utilizing methodologies such as ABC Classification, inventory management, facility layout optimization, demand forecast and RFM model. Various recommendations are suggested as part of an improvement plan for a better performance of the company.engOperations managementOperational efficiencyQuality of serviceFood and beveragemaster thesis201530600