Major, EuclidesMartins, Beatriz Mendes Pereira Barroso2023-09-012023-09-012023-01-172023-01-17http://hdl.handle.net/10362/157127This thesis presents a case study carried out to identify challenges in the hospitality sector and to develop critical thinking towards solution driven approaches in operations, strategy, and human resources domains. It was conducted following an on-site experience in a seasonal hotel on a Mediterranean island. The outcomes of this work can be used as a teaching tool to deliver hotel management concepts and to stimulate the development of innovative solutions. This work revealed that there are minimal efforts to implement innovation in the industry, so the proposed strategies can be useful to mitigate the challenges that hospitality faces.engHospitalityTourismService managementSeasonalityPre-openingOpeningClosingStrategyInnovationHotelMediterranean IslandChain standardsHotel managementHuman resourcesTrainingTalent retentionAncillaryRevenue managementmaster thesis203318021