Pita, José MiguelCaldas, Francisca Alexandra Cancela2025-04-022025-04-022025-01-212025-01-21http://hdl.handle.net/10362/181866Comunidade Vida e Paz has identified a critical and urgent gap in care for individuals experiencing social exclusion, often triggered by disabilities, homelessness or substance abuse issues. Then CAPDM’s project (Centro de Apoio a Pessoas com Deficiência Moderada) arises as the solution to restore hope and dignity. The study involves benchmarking, interviews, and research to design an optimal operating model, financing solutions, an analysis of the value proposition, an implementation plan with a roadmap and KPIs aligned with CVPaz’s mission. From vision to reality, pathways to brighter horizons are built with this project to ensure impactful and lasting change.engAgreementBenchmarkBusiness planClinical servicesDaily activitiesDevelopmentDisabilityFinancial analysisFinancing planHomelessnessHospitalityImplementationPartnershipsPioneeringRisk analysisRoadmapSocial impactSocial securitymaster thesis203926005