Vaz, Filipa MachadoCunha, Miguel Pina eVivas, Sofia Margarida Ginja de Sousa2025-02-192025-02-192024-11-252024-11-25http://hdl.handle.net/10362/179309This case study analyses the strategic implementation of Artificial Intelligence (AI) by Connected Fly’s in-house legal team to address operational inefficiencies and improve decision-making. Led by Chief Legal Officer, the project faced challenges related to compliance, ethics, and internal resistance. The AI integration also significantly reduced costs and improved accuracy in legal operations. The case highlights the balance between technological innovation and regulatory compliance, offering insights into AI's transformative impact on traditional corporate functions.engAi implementationLegal operationsStrategic transformationLaw innovationAi ethics and regulatory complianceDriving innovation in legal ops: Ai adoption at a global tech industrial leadermaster thesis203868056