Consiglio, IrenePinto, Maria Fernanda Reyes2018-06-112019-01-202018-01-20http://hdl.handle.net/10362/39062Consumers engage in WOM in social settings, which includes crowded settings. This research investigates WOM in crowdedness and other possible influential factors such as comfort, people in the crowd and personality traits. I propose that people who are comfortable, accompanied or extraverted will engage in offline WOM. While people who are uncomfortable, alone or introverted will prefer online WOM as it gives them an opportunity to immerse in their mobile phones. A study was conducted in an organic crowd. The results demonstrate relationships between crowdedness and WOM with potential significant results when considering larger samples in future research.engOffline WOMEWOMSNSs and crowdednessmaster thesis201864282