Naranjo-Zolotov, Mijail JuanovichSilva, Pedro André Passos Carvalho da2024-03-062024-03-062024-01-29http://hdl.handle.net/10362/164529Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business IntelligenceThis master's thesis explores the impact of participatory budgeting (PB) on problem-solving within Lisbon Parishes, specifically examining the relationship between implemented PB projects and citizen complaints. Despite the overarching goal of PB to address community issues, its efficacy in problem resolution has remained uncertain. The study categorizes parishes based on success rates, revealing varying levels of impact. Results indicate positive outcomes in 54% of parishes, with distinct success in specific topics and parishes. However, the study acknowledges limitations, including a limited number of complaints and an incomplete understanding of complainer archetypes. The research underscores the importance of increased complaints and a broader participant profile for enhanced effectiveness in participatory budgeting. Additionally, the study establishes predictability in identifying winning projects through critical variables such as value, votes, complaints, number of residents, and education. The inclusion of residents and educational indicators further refines predictive accuracy. Furthermore, the study introduces the innovative use of concentration curves, classifying parishes into four segments based on success rates, where the 1st have 4 parishes. This novel approach provides a nuanced understanding of the distribution of PB impact across different parishes. The comprehensive analysis contributes to a deeper understanding of Participatory Budgeting, civic engagement, and the local context in Lisbon. The research calls attention to the importance of comprehensive data, diverse participant profiles, and increased public engagement in PB processes to foster successful problem-solving initiatives.engParticipatory budgetingLisboa ParticipaCity’s decentralized meetingsLisbon ParishesSDG 8 - Decent work and economic growthSDG 11 - Sustainable cities and communitiesmaster thesis203543432