Santos, Vítor Manuel Pereira Duarte dosSelyugina, Anna2023-02-092023-02-092023-01-24http://hdl.handle.net/10362/148918Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies ManagementProcess automation has become the main trend in corporate development strategy. In the competitive finance market, automation of business processes is a necessary step that is required to succeed and brings the most profit in the modern day. This paper illustrates how business process management can help to solve the problem of workflow process automation in the financial industry. The research is conducted by design science research methodology, and the result is presented in the form of a framework. This framework describes the steps of process automation applicable in the financial sector. Each step introduces a new piece of software streamlining a certain aspect of the original workflow. An overview of the existing available solutions will be provided in the paper for the benefit of further researchers and implementers. As a validation of this theory the developed framework is applied to a part of the regulatory reporting process in a European bank. Such application illustrates how the company can benefit from process automation and how software tools presented on the market can help with it.engBusiness Process ManagementWorkflow automationRegulatory reportingmaster thesis203219333