Almeida, MartaCarmo, Mariana Lourenço do2025-04-012025-01-232025-01-23http://hdl.handle.net/10362/181742The concept of Smart City has become known globally, as cities realized that advanced technology would foster citizens’ quality of life, by being able to provide data exchange between public infrastructures. Cascais has followed the trend, by creating a specified division within Cascais Municipal Council (CMC) in 2015. As a result, the topics of managing data and innovative systems became relevant to the local council, to achieve its ultimate goal of improving quality of life for both citizens and visitors. Over the years, CMC felt the need to monitor its strategy success by using specific measures. This Work Project appears as supportive research to help CMC understand if it is on the right path to continuously evolve as a Smart City, with focus on the Learning and Growth Perspective of the Balanced Scorecard developed.engManagementStrategyBalanced scorecardPublic sectorSmart CityCascaisInnovationDataEmployeesEcosystemTechnologymaster thesis203925556