Malta, Pedro Manuel Carqueijeiro Espiga da MaiaVinhas, Bruna Rafaela Correia2023-03-092023-03-092023-01-26http://hdl.handle.net/10362/150238Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business IntelligenceE-learning is an approach that has been increasingly used by higher education institutions (HEI) in developed countries to improve teaching and learning efficiency. A particularly different reality from the experienced in most developing countries, where the take-up and the implementation of e-learning initiatives are at a very preliminary stage due to the existence of numerous barriers. This study aims to describe and understand if and how the e-learning implementation affected students’ academic achievement in a country with low development in Information and Communication Technologies (ICT) and in a pandemic context in which the educational system of the country has undergone major changes. In addition, it aims to identify the main barriers faced by students during the e-learning implementation, the profile of students who were more affected by the e-learning implementation and possible solutions to successfully add and maintain e-learning initiatives to the programs of HEI. The study is based on the perceptions of 102 Angolan students obtained through a paper-based questionnaire. Results indicate that the full benefits of e-learning are not perceived by students when there are institutional barriers and ICT barriers preventing its adequate implementation and maintenance. Results also fortify the evidence that the e-learning implementation in a country with low ICT development is unlikely to successfully occur and can in fact have a negative impact on students’ academic achievement.engE-learningICTdeveloping countrieshigher educationacademic achievementmaster thesis203245245