Cunha, Rita Campos ePinto, Vanessa Isabel Carriço2016-08-052016-08-052016-062016-06http://hdl.handle.net/10362/18641Directed research internshipThis study is structured as a Directed Research Internship Work Project. The purpose is to develop an overview of a content management manual for a retailer’s (“The Company”) knowledge sharing platform. This platform is to be implemented in the retailer’s intranet and its main objectives are: inform, empower, accelerate, inspire and retain employees. We started by considering the themes that should be included in the platform, followed by user segmentation and a list of formats. Benchmarking with other companies allowed us to find the best approach for the platform structure and select governance and KPIs. Limitations and recommendations are also discussed.engKnowledge sharing platformIntranetRetailPlatformsmaster thesis201530554