Oliveira, Tiago André Gonçalves Félix deRuivo, Pedro Miguel FernandesCiobanu, Anastasia Nica2025-11-072025-10-28http://hdl.handle.net/10362/190280Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Business IntelligenceThis study investigates the enduring significance of enterprise resource planning (ERP) systems and their contribution to business value, focusing on three core capabilities: ERP routinization, collaboration, and analytics. Grounded in the resource-based view (RBV), our research examines how these capabilities evolve over a five-year period (2015 to 2020) and jointly influence ERP value. The empirical evidence confirms that each capability exerts a positive effect on ERP value, yet their impact differs notably over time. Specifically, while analytics and routinization exhibit a gradual decrease in importance, collaboration experiences a marked decline if not actively maintained. These results highlight the need for consistent investments in daily ERP usage, coordinated cross-functional collaboration, and data-driven decision-making in order to maximize and sustain ERP value.engERPAnalyticsCollaborationRoutinizationIT ValueLongitudinal studySDG 8 - Decent work and economic growthSDG 9 - Industry, innovation and infrastructureSDG 12 - Responsible production and consumptionmaster thesis204074177