Santos, Vítor Manuel Pereira Duarte dosCustódio, David José Fernandes2022-04-012022-04-012022-01-28http://hdl.handle.net/10362/135617Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business IntelligenceToday´s competitive world demand companies to explore and discover new business automation technologies in order to evolve their processes and obtain tremendous benefits, from increased efficiency to reduced costs. The business processes that currently involve a lot of manual work or are considered as non-value added to the company are in the lead to automate so employees can focus their knowledge into more relevant tasks. The purpose of this study is to propose a strategy for the integration of hyper-automation technologies into current Portuguese companies’ processes and by this way increase the competitiveness of the Portuguese companies. An analysis of the subject and understanding the relevance of hyper-automation processes is conducted, as well as a collection of information from Portuguese companies of their automated processes, as the basis to identify business needs that may be included in a strategy to apply hyper-automation technologies. It will be gathered relevant literature on the domain being analyzed for building a comprehensive body. The results will be analyzed to understand in what extent Portuguese companies would adjust from hyper-automation technologies, reporting the benefits inherent to technological evolution and measure in which areas/departments the managers believe hyper-automation will have a major influence in the short-term.engHyper-automationRobotic Process AutomationArtificial IntelligenceWorkflow Automationmaster thesis202971007