Utilize este identificador para referenciar este registo: http://hdl.handle.net/10362/13768
Título: Enterprise Social Networking
Outros títulos: the role of microblogging in knowledge work
Autor: Laan, Arjan Van Der
Orientador: Neto, Miguel de Castro Simões Ferreira
Trkman, Peter
Palavras-chave: Enterprise social networking
Knowledge work
Knowledge actions
Data de Defesa: 15-Nov-2013
Resumo: Microblogging in the workplace as a functionality of Enterprise Social Networking (ESN) platforms is a relatively new phenomenon of which the use in knowledge work has not yet received much attention from research. In this cross-sectional study, I attempt to shed light on the role of microblogging in knowledge work. I identify microblogging use practices of knowledge workers on ESN platforms, and I identify its role in supporting knowledge work performance. A questionnaire is carried out among a non-representative sample of knowledge workers. The results shed light on the purposes of the microblogging messages that knowledge workers write. It also helps us find out whether microblogging supports them in performing their work. The survey is based on existing theory that supplied me with possible microblog purposes as well as theory on what the actions of knowledge workers are. The results reveal that “knowledge & news sharing”, “crowd sourcing”, “socializing & networking” and “discussion & opinion” are frequent microblog purposes. The study furthermore shows that microblogging benefits knowledge workers’ work. Microblogging seems to be a worthy addition to the existing means of communication in the workplace, and is especially useful to let knowledge, news and social contact reach a further and broader audience than it would in a situation without this social networking service.
URI: http://hdl.handle.net/10362/13768
Designação: Mestrado em Gestão de Informação
Aparece nas colecções:NIMS - Dissertações de Mestrado em Gestão da Informação

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