DSpace UNL

RUN >
Faculdade de Ciências e Tecnologia (FCT) >
FCT R&D Units >
FCT: Centro de Investigação em Inovação Empresarial e do Trabalho >
FCT: IET - Enterprise and Work Innovation Studies >

Please use this identifier to cite or link to this item: http://hdl.handle.net/10362/1702

Título: An integrated approach for TQM implementation in SMEs
Autor: Pereira, Zulema L.
Pedroso, Leonilde M.
Palavras-chave: TQM
quality
SME
organisational performance
Issue Date: Nov-2005
Editora: IET
Citação: Pereira, Z.L.; Pedroso, L.M. (2005), "An integrated approach for TQM implementation in SMEs", Enterprise and Work Innovation Studies, 1, IET, pp. 83-92
Resumo: This paper tackles the broad issue of TQM implementation in SMEs. It includes a review of two models aimed at improving organisational performance, the EFQM Excellence Model and the Balanced Scorecard, which have been widely used in large organisations. Both models are examined as to their suitability and applicability to small and medium sized enterprises. The findings indicate that SMEs can benefit from the adoption of an integrated approach that combines both models if some critical factors are considered in the implementation process. A theoretical framework is proposed, which considers such integration and leads to a gradual implementation of TQM principles and methods in SMEs.
URI: http://hdl.handle.net/10362/1702
ISSN: 1646-1223
Appears in Collections:FCT: IET - Enterprise and Work Innovation Studies

Files in This Item:

File Description SizeFormat
EWIS_Pereira_et_al_2005.pdf127,49 kBAdobe PDFView/Open
Statistics
FacebookTwitterDeliciousLinkedInDiggGoogle BookmarksMySpaceOrkut
Formato BibTex mendeley Endnote Logotipo do DeGóis 

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.

 

Universidade Nova de Lisboa  - Feedback
Promotores do RCAAP   Financiadores do RCAAP

Fundação para a Ciência e a Tecnologia Universidade do Minho   Governo Português Ministério da Educação e Ciência PO Sociedade do Conhecimento (POSC) Portal oficial da União Europeia