Browsing by Author Sá, Dulce Magalhães

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Issue DateTitleAuthor(s)TypeAccess Type
Jun-2001CRM e call centers: customer relationship management e sistemas de informação em call centersSá, Dulce Magalhães; Painho, MarcootheropenAccess
Oct-1997Interfaces com o utilizador em sistemas de informação webSá, Dulce MagalhãesotheropenAccess